Customer-Facing Security Officer: Calm, Welcoming Retail

Mitie; Malvern; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Guaranteed hours

Colleague discount

SIA licence renewal

Training & development

Career progression

Share Incentive Plan

Cycle to Work

Wellbeing support

Job summary

Mitie is recruiting for a customer-facing Security Officer to join a premium retail environment in the UK. You will maintain a safe, secure and welcoming store atmosphere, contributing to the customer journey and store experience while upholding the high standards expected from one of the UK's best-known retail brands.

You will work as part of a team, deliver professional service, respond calmly to incidents and collaborate with colleagues to ensure a seamless customer experience.

Qualifications

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure
• A genuine desire to help customers and colleagues
• Pride in delivering high standards every day

Responsibilities

• Create a visible, welcoming and reassuring presence within store
• Support customers and colleagues professionally and confidently
• Respond to incidents, theft and security concerns
• Help de-escalate challenging situations calmly and respectfully
• Work collaboratively with store teams as part of the wider M&S environment
• Deliver high standards of professionalism, communication and customer service at all times

Skills

Strong communication

People skills

Emotional intelligence

Calm under pressure

Professionalism

Sound judgement

Customer focus

Job description

Mitie is recruiting for a customer-facing Security Officer to join a premium retail environment in the UK. You will maintain a safe, secure and welcoming store atmosphere, contributing to the customer journey and store experience while upholding the high standards expected from one of the UK's best-known retail brands.

You will work as part of a team, deliver professional service, respond calmly to incidents and collaborate with colleagues to ensure a seamless customer experience.