Retail Security Officer — Calm, Customer‑Focused, 40h/wk

Mitie; Hemel Hempstead; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Full training and ongoing development

Mitie benefits and wellbeing support

Job summary

Mitie is recruiting a Retail Security Officer for M&S Hemel Hempstead. This role delivers a premium store experience by maintaining safety and security while actively supporting customers and colleagues on the shop floor.

You will engage with customers, respond to incidents, and collaborate with store teams to uphold high standards of professionalism and service in a busy retail environment.

Qualifications

• Track record of 5 years in UK working history.

Responsibilities

• Maintain a safe, secure environment while supporting the customer journey.

Skills

Clear communication

People skills

Professionalism

Calm under pressure

Customer-focused

Job description

Mitie is recruiting a Retail Security Officer for M&S Hemel Hempstead. This role delivers a premium store experience by maintaining safety and security while actively supporting customers and colleagues on the shop floor.

You will engage with customers, respond to incidents, and collaborate with store teams to uphold high standards of professionalism and service in a busy retail environment.