Customer-Facing Security Officer: Calm & Welcoming

Mitie Group plc.; Hertford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

20% colleague discount, and snacks/bev

Full training and SIA licence renewal

Access to security programmes

Career progression across Mitie and UK

Job summary

Marks & Spencer is seeking a customer-facing Security Officer to help create a safe, welcoming store environment and support colleagues.

You will maintain a secure store, respond to incidents, de-escalate situations, and uphold high standards of professionalism and customer service. This role offers full training, ongoing development, and progression opportunities within Mitie retail security.

Qualifications

• Excellent communication with customers and colleagues.
• Professional demeanor and emotional intelligence.
• Calm, confident decision-making in challenging situations.

Responsibilities

• Create a visible, welcoming presence within store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of Mitie and M&S environment.
• Maintain high standards of professionalism and customer service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence and judgement

Calm under pressure

Job description

Marks & Spencer is seeking a customer-facing Security Officer to help create a safe, welcoming store environment and support colleagues.

You will maintain a secure store, respond to incidents, de-escalate situations, and uphold high standards of professionalism and customer service. This role offers full training, ongoing development, and progression opportunities within Mitie retail security.