Customer‑Focused Security Officer – Calm & Welcoming

Mitie; Exeter; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

40+ hours per week guaranteed

20% colleague discount

SIA licence renewal training

Career progression

Job summary

Marks & Spencer is seeking a professional Security Officer to join our Exeter store team. You will help maintain a safe, welcoming and exemplary store experience for customers and colleagues every day.

In this customer-facing role you will create a visible presence, support colleagues, respond to incidents with calm judgment, and work closely with the wider team to protect people, stores and assets. We offer industry-leading training, guaranteed 40+ hours per week, 20% colleague discount and

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Calm and confident under pressure.
• Genuine desire to help customers and colleagues.

Responsibilities

• Create a visible, welcoming presence within store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams to uphold standards of professionalism and customer service.

Skills

Communication

Customer focus

Resilience under pressure

Professionalism

Job description

Marks & Spencer is seeking a professional Security Officer to join our Exeter store team. You will help maintain a safe, welcoming and exemplary store experience for customers and colleagues every day.

In this customer-facing role you will create a visible presence, support colleagues, respond to incidents with calm judgment, and work closely with the wider team to protect people, stores and assets. We offer industry-leading training, guaranteed 40+ hours per week, 20% colleague discount and