Customer-First Retail Security Officer (40h)

Mitie Group plc.; Tooting; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Full training and ongoing development

Career progression opportunities

Job summary

Marks & Spencer is seeking a customer-facing Security Officer to help maintain a safe, welcoming environment within our premium retail stores. You will contribute to the customer journey and store experience by remaining professional and calm while supporting customers and colleagues.

In this role, you will respond to incidents, protect people and assets, and work closely with store teams to deliver high standards of service and security.

Qualifications

• Strong communication and people skills required.
• Professionalism and emotional intelligence expected.
• Confidence and sound judgement needed.
• Calm and positive approach under pressure essential.
• Genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Create a visible, welcoming presence in-store.
• Assist customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider environment.
• Maintain high standards of professionalism and customer service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer-focused

Job description

Marks & Spencer is seeking a customer-facing Security Officer to help maintain a safe, welcoming environment within our premium retail stores. You will contribute to the customer journey and store experience by remaining professional and calm while supporting customers and colleagues.

In this role, you will respond to incidents, protect people and assets, and work closely with store teams to deliver high standards of service and security.