Customer-Facing Operations Coordinator

Knight Frank; Manor Park; Sur place; GBP 25 000 - 32 000; Plein temps

Résumé du poste

Knight Frank in the UK (London 1 Wapping High Street) seeks an organised Lettings Administration & Customer Experience role to support operations and client services. The role covers customer interactions, property record management, and cross-department coordination.

You will handle letting administration, maintain records, ensure compliance, and support reporting, with collaboration across HSE, facilities, finance, and marketing teams.

Qualifications

• 3+ years in an operations, administration or secretarial role preferred.
• Proficient with Microsoft Office packages.
• Flexible, adaptable and cooperative attitude.
• Calm under pressure.
• Excellent standard of English grammar and spelling.
• Diligent and efficient.
• Strong attention to detail.

Responsabilités

• Provide an exceptional internal and external customer experience in every interaction.
• Assist in answering incoming and outbound calls and welcoming clients, taking accurate information.
• Maintain a tidy office and reception area.
• Assist Department Head with implementation of Customer Experience initiatives.
• Help drive net promoter scores through customer journey improvement initiatives.
• Refer clients to a wide range of KF services including Commercial and the Global network.
• Work with Operations teams to provide support within agreed timeframes.
• Create and manage new property records and instructions on our inhouse system.
• Ensure HUB records are accurate and maintained.
• Order land registry title checks and confirm ownership.
• Create template letters and forms (marketing reports, terms and conditions, etc.).
• Liaise with clients to obtain necessary documents.
• Organise and upload EPCs, photos and floorplans (with external suppliers).
• Distribute portal enquiries and assist with relocation corporate searches if required.
• Assist with preparing reports for weekly, monthly and ad hoc meetings.
• Terminate tenancies when instructed.
• Assist with KYC/CDD, ensure best practice, and maintain accurate notes on property files.
• Complete monthly reporting (EPC, R2R reports).
• Monitor safety checks weekly, monthly and annually via third-party platform.

Connaissances

Excellent English

Attention to detail

Calm under pressure

Team player

Self-motivated

Flexible / adaptable

Outils

Microsoft Office

Description du poste

Knight Frank in the UK (London 1 Wapping High Street) seeks an organised Lettings Administration & Customer Experience role to support operations and client services. The role covers customer interactions, property record management, and cross-department coordination.

You will handle letting administration, maintain records, ensure compliance, and support reporting, with collaboration across HSE, facilities, finance, and marketing teams.