Lettings & Operations Support Coordinator

Knight-Frank; Enfield; On-site; GBP 28,000 - 34,000; Full time

Job summary

Knight Frank seeks a Business Support Coordinator to join the lettings office in Fulham, supporting the Fulham and Wandsworth teams. You will handle customer interactions, paperwork, and admin tasks to ensure smooth lettings operations.

You will manage property records, EPCs, floorplans, and reporting, while assisting with marketing materials and client onboarding. A proactive, detail‑oriented approach is essential for success in this role.

Responsibilities

• Provide exceptional internal and external customer experience in every interaction.
• Assist in answering incoming and outbound calls and welcoming clients, taking accurate information.
• Maintain a tidy office and reception area.
• Assist Department Head with implementation of Customer Experience initiatives.
• Help drive net promotor scores through customer journey improvement initiatives.
• Refer clients to a wide range of KF services including Commercial and the Global network.
• Work with Operations teams to help provide a level of support within agreed timeframes to Department Head, office team and other departments.
• Create and manage new property records and instructions on our inhouse system.
• Ensure HUB records are accurate and maintained.
• Create template letters and forms (Inc. marketing recommendation reports, terms and conditions etc.).
• Liaise with clients to obtain necessary documents.
• Organise and upload EPCs, photos and floorplans (with external suppliers).
• Distribute portal enquiries and assist with relocation corporate searches if required.
• Assist with preparing reports for weekly, monthly and ad hoc meetings.
• Terminate tenancies when instructed.

Job description

Knight Frank seeks a Business Support Coordinator to join the lettings office in Fulham, supporting the Fulham and Wandsworth teams. You will handle customer interactions, paperwork, and admin tasks to ensure smooth lettings operations.

You will manage property records, EPCs, floorplans, and reporting, while assisting with marketing materials and client onboarding. A proactive, detail‑oriented approach is essential for success in this role.