Real Estate Operations Coordinator – Lettings & CX

Knight Frank; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Knight Frank is seeking an Operations Coordinator to join the Wapping Letting team in London. You will handle customer experience, lettings administration, finance, HSE and office operations, ensuring accurate records and efficient processes.

The role requires strong organisation, attention to detail and proficiency in Microsoft Office within a fast-paced real estate environment. Key duties include managing property records, liaising with clients, preparing reports, and supporting onboarding and

Qualifications

• 3+ years in a similar operations, administration or secretarial role preferred
• Proficient with Microsoft Office packages
• Flexibility, adaptability and a cooperative attitude
• Calm under pressure
• Excellent standard of English grammar and spelling
• Diligent and efficient
• Strong attention to detail
• Self-motivated and team player

Responsibilities

• Provide an exceptional internal and external customer experience in every interaction
• Answer incoming and outbound calls and welcoming clients, taking accurate information
• Maintain a tidy office and reception area
• Assist Department Head with implementation of Customer Experience initiatives
• Help drive net promoter scores through customer journey improvement initiatives
• Refer clients to a wide range of KF services including Commercial and the Global network
• Create and manage new property records and instructions on our inhouse system
• Ensure HUB records are accurate and maintained
• Order land registry title checks and confirm correct ownership
• Create template letters and forms (Inc. marketing recommendation reports, terms and conditions etc.)
• Liaise with clients to obtain necessary documents
• Organise and upload EPCs, photos and floorplans (with external suppliers)
• Distribute portal enquiries and assist with relocation corporate searches if required
• Assist with preparing reports for weekly, monthly and ad hoc meetings
• Terminate tenancies when instructed
• Be a trouble shooter with system processes and procedures
• Collaborate with wider teams to support offices as and when required
• Support with new starter and team training
• Contribute to the roll out of new initiatives and projects
• Demonstrate high competence in all KF systems (working life, HUB, QUBE, Global life, NorthRow)
• Help train and support the onboarding process for new teams members within office
• Create or review property descriptions for new and existing properties prior to launch
• Monitor and update property listings
• Manage any unsubscribe requests in HUB and marketing platforms
• Assist with the organisation of local offices/ sponsorship events
• Supply imagery and property information for publications, marketing campaigns and PR
• Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials
• Adhere to marketing guidelines, regulations and deadlines
• 3 years+ in a similar operations, administration or secretarial role preferred
• Proficient with Microsoft office packages
• Flexibility, adaptability and a co-operative attitude
• Calm under pressure
• Excellent standard of English grammar and spelling
• Diligent and efficient
• Strong attention to detail
• Self-motivated and team player

Skills

MS Office proficiency

Attention to detail

Communication

Calm under pressure

Team player

Job description

Knight Frank is seeking an Operations Coordinator to join the Wapping Letting team in London. You will handle customer experience, lettings administration, finance, HSE and office operations, ensuring accurate records and efficient processes.

The role requires strong organisation, attention to detail and proficiency in Microsoft Office within a fast-paced real estate environment. Key duties include managing property records, liaising with clients, preparing reports, and supporting onboarding and