Operations Coordinator - Real Estate Office & Clients

Knight Frank; Enfield; On-site; GBP 26,000 - 38,000; Full time

Job summary

Knight Frank in London’s Belsize Park is seeking an Operations Coordinator to join our Sales and Lettings office. In this varied role you’ll support colleagues, clients and senior stakeholders while ensuring smooth daily operations across teams.

You’ll manage customer experience initiatives, coordinate office administration and assist with finances, reporting and compliance. The successful candidate will be highly organised with excellent English and a collaborative approach, with duties

Qualifications

• Prior experience in a business support, administration or front of house role.
• Flexibility, adaptability and a cooperative attitude.
• Excellent organisational skills with strong diary management.
• Excellent standard of English grammar and spelling.

Responsibilities

• Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
• Assist in answering incoming and outbound calls and welcoming clients.
• Manage and coordinate external enquiries and liaise with clients and staff.
• Accurate generation of final account invoices and credit notes.
• Assist team with submission of expenses and manage contractor invoices approvals.
• Maintain a tidy and well-organised office environment and oversee safety checks.
• Support with GDPR, data and IT security regulations and ISO-related audits.

Skills

Organisation

Diary management

English grammar

Customer experience

Job description

Knight Frank in London’s Belsize Park is seeking an Operations Coordinator to join our Sales and Lettings office. In this varied role you’ll support colleagues, clients and senior stakeholders while ensuring smooth daily operations across teams.

You’ll manage customer experience initiatives, coordinate office administration and assist with finances, reporting and compliance. The successful candidate will be highly organised with excellent English and a collaborative approach, with duties