Operations Coordinator, Real Estate Office & CX

Knight-Frank; Enfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

Knight Frank is looking for an Operations Coordinator to join our London Sales Office. This role is fast-paced and sits at the heart of the team, supporting colleagues, clients and senior stakeholders to ensure smooth daily operations.

You will drive customer experience, manage enquiries, oversee sales administration with our CRM, and handle invoices, expenses and general office management. Strong English, diary management and attention to detail are essential.

Qualifications

• Experience in a business support, administration or front of house role.
• Excellent English grammar and spelling.

Responsibilities

• Deliver exceptional customer experience and support across client journeys.
• Answer incoming/outbound calls and welcome clients; coordinate enquiries.
• Oversee sales administration and CRM-driven processes with strong attention to detail.
• Generate final account invoices and assist with expense submissions.
• Maintain a tidy office, oversee safety checks and IT/equipment supplies.
• Assist with GDPR, data and IT security compliance and ISO office audits.

Skills

Front of house

Admin support

Diary management

Customer service

Office coordination

Tools

CRM system

Job description

Knight Frank is looking for an Operations Coordinator to join our London Sales Office. This role is fast-paced and sits at the heart of the team, supporting colleagues, clients and senior stakeholders to ensure smooth daily operations.

You will drive customer experience, manage enquiries, oversee sales administration with our CRM, and handle invoices, expenses and general office management. Strong English, diary management and attention to detail are essential.