Real Estate Operations & Client Experience Coordinator

Knight Frank Services Company Limited; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Knight Frank in Belsize Park, London, is seeking an Operations Coordinator to support our Sales and Lettings Office. This varied role puts you at the heart of the office, assisting colleagues, clients and senior stakeholders while ensuring smooth daily operations across both teams.

Responsibilities include delivering excellent customer experience, handling calls, coordinating enquiries, CRM admin, invoicing and basic office management, data protection, and reporting to management.

Qualifications

• Prior experience in a business support, administration or front of house role (preferred but not required).
• Flexibility, adaptability and a co-operative attitude.
• Excellent organisational skills with strong attention to detail and effective diary management.
• Excellent standard of English grammar and spelling.

Responsibilities

• Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
• Assist in answering incoming and outbound calls and welcoming clients.
• Managing and coordinate external enquiries.
• Refer clients to a wide range of KF services.
• Sales and Lettings Administration: Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system.
• Adhere to and enforce best practice, compliance and client due diligence processes throughout the sales process and liaise with clients, other business service lines and external contractors professionally.
• Accurate generation of final account invoices and credit notes; Finance: Manage approvals of office contractor invoices; Assist team with submission of expenses; Submit Saturday staff timesheets.
• Office Management: Maintain a tidy and well-organised office environment, ensure safety checks are completed and logged; manage office equipment and supplies; assist with refurbishment or relocation; support ISO and GDPR compliance.
• Operations: Prepare reports for management meetings; maintain attendance records; manage team diaries and Saturday rota.

Skills

Business support

Front of house

Diary management

English proficiency

Tools

CRM system

Job description

Knight Frank in Belsize Park, London, is seeking an Operations Coordinator to support our Sales and Lettings Office. This varied role puts you at the heart of the office, assisting colleagues, clients and senior stakeholders while ensuring smooth daily operations across both teams.

Responsibilities include delivering excellent customer experience, handling calls, coordinating enquiries, CRM admin, invoicing and basic office management, data protection, and reporting to management.