Operations & Office Coordinator – Real Estate Services

Knight Frank; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Knight Frank in London is seeking an Operations Coordinator to join our busy London Sales Office. You will support colleagues, clients and senior stakeholders, helping ensure the smooth running of daily operations.

This varied role covers customer experience, sales administration, finance, office management and general operations. You will manage calls, coordinate enquiries, process invoices, maintain records, and help with GDPR/compliance in a fast-paced property environment.

Qualifications

• Prior experience in a business support, administration or front of house role.
• Flexible and cooperative attitude with the ability to adapt.
• Excellent organisational skills with strong attention to detail and diary management.
• Excellent standard of English grammar and spelling.

Responsibilities

• Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
• Assist in answering incoming and outbound calls and welcoming clients.
• Managing and coordinate external enquiries.
• Refer clients to a wide range of KF services.
• Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system.
• Adhere to and enforce best practice, compliance and client due diligence processes throughout the sales process.
• Liaise with clients, other business service lines and external contractors professionally.
• Accurate generation of final account invoices and credit notes.
• Manage approvals of office contractor invoices.
• Assist team with submission of expenses if required.
• Submit Saturday staff timesheets.
• Maintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately logged.
• Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required.
• Assist with office refurbishment or relocation programmes.
• Assist with implementing ISO regulations in office and external audits.
• Adhere to and enforce GDPR, data and IT security regulations.
• Prepare reports for management meetings.
• Ensure accurate performance, holidays and absence records and reports are maintained.
• Manage team diaries accordingly.
• Manage Saturday rota.

Job description

Knight Frank in London is seeking an Operations Coordinator to join our busy London Sales Office. You will support colleagues, clients and senior stakeholders, helping ensure the smooth running of daily operations.

This varied role covers customer experience, sales administration, finance, office management and general operations. You will manage calls, coordinate enquiries, process invoices, maintain records, and help with GDPR/compliance in a fast-paced property environment.