Customer-Centric Office Operations Coordinator

Knight Frank; London Borough of Harrow; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Knight Frank is seeking an Operations Coordinator for our London Sales Office to support colleagues, clients and senior stakeholders and ensure smooth daily operations. The role is dynamic, fast-paced and central to keeping the office running efficiently.

You will handle customer experience initiatives, sales administration, finance tasks, and office management. A strong emphasis is placed on governance, GDPR, data security, and timely reporting to drive business success.

Qualifications

• Experience in a business support, administration, or front-of-house role.
• Flexible, adaptable and cooperative attitude.
• Excellent organisational skills with strong diary management and attention to detail.
• Excellent English grammar and spelling.

Responsibilities

• Support customer experience initiatives and improve the customer journey.
• Manage CRM-based property journey administration and general sales support.
• Process office invoices, expenses and timesheets.
• Maintain a tidy, compliant office environment and support GDPR/data security.
• Prepare management reports and coordinate team calendars and diaries.

Skills

Organisational skills

Diary management

English grammar

Customer service

Tools

CRM system

Job description

Knight Frank is seeking an Operations Coordinator for our London Sales Office to support colleagues, clients and senior stakeholders and ensure smooth daily operations. The role is dynamic, fast-paced and central to keeping the office running efficiently.

You will handle customer experience initiatives, sales administration, finance tasks, and office management. A strong emphasis is placed on governance, GDPR, data security, and timely reporting to drive business success.