Real Estate Operations Specialist

Knight-Frank; Greater London; Sur place; GBP 28 000 - 34 000; Plein temps

Résumé du poste

Knight Frank is seeking an Operations Coordinator to join the Wapping Letting team. You will manage customer interactions, support office operations, and assist with marketing and administrative tasks. A strong eye for detail and teamwork is essential for delivering high standards of service.

Based in London, the role requires 3+ years in similar operations or admin, proficiency in Microsoft Office, and the ability to handle a busy environment with composure.

Qualifications

• 3+ years in an operations, administration or secretarial role preferred.
• Proficient with Microsoft Office packages.
• Excellent standard of English grammar and spelling.
• Diligent and efficient.
• Strong attention to detail.
• Self-motivated and a team player.

Responsabilités

• Provide an exceptional internal and external customer experience in every interaction.
• Assist in answering incoming and outbound calls and welcoming clients, taking accurate information.
• Maintain a tidy office and reception area.
• Assist Department Head with implementation of Customer Experience initiatives.
• Help drive net promoter scores through customer journey improvement initiatives.
• Liaise with clients to obtain necessary documents.
• Organise and upload EPCs, photos and floorplans (with external suppliers).
• Distribute portal enquiries and assist with relocation corporate searches if required.
• Assist with preparing reports for weekly, monthly and ad hoc meetings.
• Terminate tenancies when instructed.
• Assist with office refurbishment or relocation programmes.
• Monitor and ensure KYC/CDD processes for clients and counterparties.

Connaissances

Microsoft Office

Attention to detail

Calm under pressure

Team player

English communication

Outils

HUB

QUBE

Working Life

Global Life

NorthRow

Description du poste

Knight Frank is seeking an Operations Coordinator to join the Wapping Letting team. You will manage customer interactions, support office operations, and assist with marketing and administrative tasks. A strong eye for detail and teamwork is essential for delivering high standards of service.

Based in London, the role requires 3+ years in similar operations or admin, proficiency in Microsoft Office, and the ability to handle a busy environment with composure.