Customer Experience & Upsell Advisor

Sunbelt Rentals UK & Ireland; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous holiday allowance (with buy/s

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor to join our team. You will build relationships with customers, understand their needs and provide a best-in-class service across phone, email and website requests.

The role focuses on delivering excellent service, upselling where appropriate, and guiding customers through the journey from enquiry to post-hire feedback. Joining a FTSE100 company, you’ll benefit from a supportive environment, training and a competitive rewards

Qualifications

• Proven experience in a Customer Service role handling inquiries and satisfying customers.
• Exceptional communication skills including negotiating and influencing.
• Ability to engage and build relationships with internal and external customers.
• Comfortable using own judgment and initiative in line with policies.

Responsibilities

• Handle inbound customer enquiries via phone, email and website requests.
• Deliver best-in-class service and maximise upselling opportunities.
• Manage an order from enquiry to post-hire feedback and own the customer journey.
• Collaborate with teams to ensure accurate information and timely resolutions.

Skills

Customer service experience

Excellent communication

Relationship building

Negotiation and influencing

MS Office / IT literacy

Job description

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor to join our team. You will build relationships with customers, understand their needs and provide a best-in-class service across phone, email and website requests.

The role focuses on delivering excellent service, upselling where appropriate, and guiding customers through the journey from enquiry to post-hire feedback. Joining a FTSE100 company, you’ll benefit from a supportive environment, training and a competitive rewards