Customer Experience & Upsell Advisor

Sunbelt Rentals UK & Ireland; Belfast City District; Sur place; GBP 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension

Résumé du poste

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor to deliver a best-in-class service, handling customer enquiries via telephone, email and website requests. You will manage orders from enquiry through post-hire feedback, building relationships with regular customers and using product knowledge to maximise upselling opportunities.

The ideal candidate will have proven customer service experience, excellent communication, and the ability to work in a fast-paced, operational

Qualifications

• Proven experience in a Customer Service role.
• Experience handling inbound order/sales enquiries is a plus.
• Excellent communication and relationship-building skills.
• Ability to use initiative and make decisions.
• Strong team-player with collaborative approach.
• Comfortable with varied tasks in a fast-paced environment.
• Proficient in MS Office and IT systems.

Responsabilités

• Handle customer enquiries by phone, email and website requests.
• Identify upselling opportunities and maximise sales.
• Manage orders from enquiry to post-hire feedback and customer journey ownership.
• Build and maintain relationships with regular customers.
• Deliver a best-in-class service with accuracy and efficiency.

Connaissances

Customer service

Order enquiries

Communication

Relationship building

Initiative

Team player

MS Office

IT systems

Outils

MS Office

Description du poste

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor to deliver a best-in-class service, handling customer enquiries via telephone, email and website requests. You will manage orders from enquiry through post-hire feedback, building relationships with regular customers and using product knowledge to maximise upselling opportunities.

The ideal candidate will have proven customer service experience, excellent communication, and the ability to work in a fast-paced, operational