Customer Experience Team Member

Pertemps North Midlands; Lea Marston CP; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

33 days holiday

Full training

Modern office

Supportive team

Job summary

Pertemps North Midlands in Coleshill is looking for a Customer Service Advisor to support hospitality clients, handling inquiries, orders and delivery issues in a fast-paced team.

You will work Monday to Friday on shifts starting as early as 7:00am and finishing by 6:30pm, with a modern office and full training provided to help you grow in a supportive environment.

Qualifications

• 12 months experience in customer care or related roles.

Responsibilities

• Handle inbound calls and emails from hospitality clients regarding product or delivery queries.
• Process orders quickly and accurately using internal systems.
• Liaise with warehouse and logistics teams to track and resolve delivery issues.
• Maintain up-to-date client records and log customer interactions.
• Proactively follow up with clients to ensure satisfaction and resolve outstanding concerns.

Skills

Customer service

Clear communicator

Problem solving

Job description

Long term opportunity with permanent prospects

Boosted holiday - 33 days per annum

Outstanding, recentlyrenovated premises

Customer Service Advisor - Join Our Friendly Team in Coleshill!

Looking to build a career in a fast-paced, people-focused role? We're hiring aCustomer Service Advisorworking for a household name in the hospitality industry - helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.

About the Role:

As aCustomer Service Advisor, you'll be the go-to person for our clients, ensuring they receive timely and effective support. You'll be working Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm.

Your Daily Responsibilities Will Include:

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

• Starting rate:£12.74 per hour
• Rising to£12.87 per hourafter 12 weeks
• Holiday entitlement increases from28 to 33 days per annumafter 12 weeks of service
• Full training and mentoring provided
• Modern office environment with a close-knit, supportive team

Naturally, we are seeking people who can make an immediate impact on the success of this business. As such, applicants will require at least 12 months experience will be required in any role involving customer care, contact centre, inbound complaint & query handling, or order processing.

If you're a clear communicator, enjoy solving problems, and want to be part of a company that supplies some of the most exciting names in hospitality,