Customer Service Advisor

APCOA PARKING UK; Wigan; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

40-hour week

Comprehensive training

Monthly free lunch

Company pension

Job summary

APCOA PARKING UK is recruiting a Customer Service Advisor in Wigan to handle phone, email and live chat interactions with a focus on tailored solutions and high-quality service. The role runs Monday–Friday 11am–8pm, full-time, with a competitive annual salary of £26,436.80 and benefits designed to support development and recognition.

Join a team that emphasizes customer experience, safety, and a positive, can-do attitude.

Qualifications

• Excellent communication and teamwork skills.
• Ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive 'can-do' attitude.
• A safety-first mindset and passion for problem-solving.

Responsibilities

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

Skills

Communication

Teamwork

Calm under pressure

Time management

Reliability

Problem solving

Job description

The Role

Full-time Customer Service Advisor - Wigan - Working Monday - Friday 11am - 8pm

£26,436.80 Per Annum | 40 Hours per Week

Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences?
If so, we'd love to hear from you!

Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You'll become the friendly voice of the company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.

Why Join Us?

A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.

Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.

Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.

What will you be doing?

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

What will you bring?

• Excellent communication and teamwork skills.
• The ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive "can-do" attitude.
• A safety-first mindset and passion for problem-solving.

What is on offer to you?

• Competitive Salary: £26,436.80per annum
• Flexible Work Schedule: 40 hours per week working Monday - Friday 11am - 8pm
• Comprehensive Training & Career Development
• Monthly Free Lunch & Employee Discounts
• Company Pension Scheme

Ready to Join a Company That Invests in You?

We're focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If you're driven by a passion for customer service and want to work for a company that truly values its people -

We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.