Customer Experience Team Member

Pertemps North Midlands; Coleshill CP; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

33 days holiday

Training provided

Modern office environment

Permanent prospects

Job summary

Pertemps North Midlands is hiring a Customer Experience Team Member in Coleshill for a full-time, Monday-to-Friday role on 7.5-hour shifts. You will handle enquiries, resolve issues, and support hotels, restaurants and catering clients.

The position offers training, a modern office, and a clear path to permanent employment within a long-term contract. Strong communication, active listening and problem-solving abilities are essential, as is confidence using internal computer systems.

Qualifications

• Strong communication, active listening and problem-solving abilities are essential.
• Confidence using computer systems is required.
• Ability to handle enquiries and resolve issues promptly.

Responsibilities

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Skills

Clear communication

Active listening

Problem solving

Computer systems confidence

Tools

Internal systems

Job description

Based in Coleshill, this full-time Customer Experience Team Member role suits someone who enjoys helping people. Working Monday to Friday on staggered shifts of 7.5 hours, the successful candidate supports hospitality clients by handling enquiries and resolving issues promptly. Strong communication, active listening and problem-solving abilities are essential, alongside confidence using computer systems. The position offers £12.74 to £12.87 per hour, with 33 days' boosted holiday and recently renovated premises. This long-term contract carries genuine prospects of permanent employment, making it a solid choice for those seeking stability while developing their career in customer support. Long term opportunity with permanent prospects Boosted holiday - 33 days per annum Outstanding, recently renovated premises Customer Service Advisor – Join Our Friendly Team in Coleshill! Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisor working for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.

Your Daily Responsibilities Will Include:

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

• Starting rate: £12.74 per hour
• Rising to £12.87 per hour after 12 weeks
• Holiday entitlement increases from 28 to 33 days per annum after 12 weeks of service
• Full training and mentoring provided
• Modern office environment with a close-knit, supportive team

If you’re a clear communicator, enjoy solving problems, and want to be part of a company that supplies some of the most exciting names in hospitality,

Naturally, we are seeking people who can make an immediate impact on the success of this business.