Customer Experience Team Member

Pertemps; Coleshill CP; On-site; GBP 34,058,000 - 34,615,000; Full time

Benefits offered by this job

33 days holiday per year

Full training and mentoring

Modern, supportive office environment

Job summary

Pertemps in Coleshill is hiring a Customer Service Advisor to support hospitality clients with calls and emails. You will process orders, coordinate with warehouse teams, and keep client records up to date in a busy contact centre.

The role offers a Monday–Friday schedule, 7.5 hours per day, with early starts. Full training and mentoring are provided, and a friendly, supportive team environment awaits.

Qualifications

• At least 12 months experience in customer care, contact centre, inbound handling or order processing.
• Experience handling calls and emails for hospitality clients is desirable.

Responsibilities

• Handle inbound calls and emails from hospitality clients.
• Process orders quickly and accurately using internal systems.
• Liaise with warehouse and logistics teams to track delivery issues.
• Maintain up-to-date client records and log customer interactions.
• Proactively follow up with clients to ensure satisfaction.

Skills

Customer service

Inbound calls

Order processing

Client liaison

Team player

Job description

Long term opportunity with permanent prospects

Boosted holiday - 33 days per annum

Outstanding, recentlyrenovated premises

Customer Service Advisor – Join Our Friendly Team in Coleshill!

Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisor working for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.

About the Role:

As a Customer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll be working Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm.

Your Daily Responsibilities Will Include:

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

• Starting rate: £12.74 per hour
• Rising to £12.87 per hour after 12 weeks
• Holiday entitlement increases from 28 to 33 days per annum after 12 weeks of service
• Full training and mentoring provided
• Modern office environment with a close-knit, supportive team

Naturally, we are seeking people who can make an immediate impact on the success of this business. As such, applicants will require at least 12 months experience will be required in any role involving customer care, contact centre, inbound complaint & query handling, or order processing.