Hospitality CX Advisor — Stable Career & 33 Days Holiday

Pertemps North Midlands; Coleshill CP; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

33 days holiday

Training provided

Modern office environment

Permanent prospects

Job summary

Pertemps North Midlands is hiring a Customer Experience Team Member in Coleshill for a full-time, Monday-to-Friday role on 7.5-hour shifts. You will handle enquiries, resolve issues, and support hotels, restaurants and catering clients.

The position offers training, a modern office, and a clear path to permanent employment within a long-term contract. Strong communication, active listening and problem-solving abilities are essential, as is confidence using internal computer systems.

Qualifications

• Strong communication, active listening and problem-solving abilities are essential.
• Confidence using computer systems is required.
• Ability to handle enquiries and resolve issues promptly.

Responsibilities

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Skills

Clear communication

Active listening

Problem solving

Computer systems confidence

Tools

Internal systems

Job description

Pertemps North Midlands is hiring a Customer Experience Team Member in Coleshill for a full-time, Monday-to-Friday role on 7.5-hour shifts. You will handle enquiries, resolve issues, and support hotels, restaurants and catering clients.

The position offers training, a modern office, and a clear path to permanent employment within a long-term contract. Strong communication, active listening and problem-solving abilities are essential, as is confidence using internal computer systems.