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Britannic Warehouse; Birmingham; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Permanent contract possibility

Job summary

Atlantic Shopping near Birmingham City Centre is seeking a Customer Service Advisor to be the heartbeat of our busy team. You will assist digital and in-person buyers from order through to delivery, handling inquiries with warmth and professionalism in a modern showroom environment.

The role offers a 3-month contract with potential permanence, a weekday schedule, and a clear pathway to long-term growth within our family-run business.

Responsibilities

• Engaging Customer Support: Handle friendly inbound enquiries via phone and digital channels (strictly no cold calling) with a warm, professional touch.
• Seamless Order Management: Take ownership of processing online and showroom payments, coordinat-ing with couriers, and generating delivery labels.
• Supplier Coordination: Keep the wheels turning smoothly by liaising with our trusted suppliers and deliv-ery partners.
• Vibrant Showroom Support: Act as a welcoming face for visiting customers and assist with general admin-istration to keep our dynamic e-commerce business organised.

Job description

Customer Service Advisor – Showcase Your Personality with an Iconic Family Business

Location: Near Birmingham City Centre | Salary: £14 per hour (Paid Weekly)

Contract: 3 Months leading to Permanency.

Ditch the rigid corporate call centres and step into a place where you are treated like family, not just a number. Welcome to Atlantic Shopping, a premier online furniture retailer with a beautiful physical showroom. Backed by a proud 50-year legacy of quality and a warm, people-first culture, we are looking for a motivated individual to join our energetic team in a modern, air-conditioned workspace right near the heart of Birmingham. [1]

The Role

This isn't a repetitive script-reading job. As our Customer Service Advisor, you will be the heartbeat of our operations, helping digital and in-person buyers navigate a seamless journey from the moment they order to the day their furniture arrives.

• Engaging Customer Support: Handle friendly inbound enquiries via phone and digital channels (strictly no cold calling) with a warm, professional touch.
• Seamless Order Management: Take ownership of processing online and showroom payments, coordinat-ing with couriers, and generating delivery labels.
• Supplier Coordination: Keep the wheels turning smoothly by liaising with our trusted suppliers and deliv-ery partners.
• Vibrant Showroom Support: Act as a welcoming face for visiting customers and assist with general admin-istration to keep our dynamic e-commerce business organised.

Why You'll Love Working With Us

• Financial Stability: Earn a competitive salary of £26,936.00 paid via consistent weekly pay, with a struc-tured, transparent path to a permanent contract.
• True Work-Life Balance: Reclaim your weekend. Enjoy a 9:30 AM start every day and wrap up early every single Friday.
• An Inspiring Environment: Forget dark cubicles. Work in a bright, contemporary, spacious, and air-conditioned office integrated directly into our gorgeous showroom.
• Real Career Growth: We are growing fast online and actively love promoting from within—your success is our success.