Customer Experience Team Member

Pertemps Bond; Coleshill CP; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Holiday entitlement increases to 33

Training & mentoring provided

Modern office environment

Job summary

Pertemps Bond in Coleshill is hiring a Customer Service Advisor to join a friendly team in a fast-paced hospitality-focused role. Work is Monday–Friday, 7.5 hours per day, with a start time as early as 7:00am and a latest finish of 6:30pm.

The role involves acting as the go-to contact for hospitality clients, handling queries, processing orders, and coordinating with logistics to resolve issues. A minimum of 12 months in customer care or similar is required and full training will be provided.

Qualifications

• At least 12 months experience in customer care, contact centre, inbound complaint & query handling or order processing.

Responsibilities

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Skills

Clear communicator

Customer service

Problem solving

Job description

Long term opportunity with permanent prospects

Boosted holiday - 33 days per annum

Outstanding, recently renovated premises

Customer Service Advisor – Join Our Friendly Team in Coleshill!

Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisor working for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.

About the Role:

As a Customer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll be working Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm.

Your Daily Responsibilities Will Include:

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

• Starting rate: £12.74 per hour
• Rising to £12.87 per hour after 12 weeks
• Holiday entitlement increases from 28 to 33 days per annum after 12 weeks of service
• Full training and mentoring provided
• Modern office environment with a close-knit, supportive team

Naturally, we are seeking people who can make an immediate impact on the success of this business. As such, applicants will require at least 12 months experience will be required in any role involving customer care, contact centre, inbound complaint & query handling, or order processing.

If you’re a clear communicator, enjoy solving problems, and want to be part of a company that supplies some of the most exciting names in hospitality,