Customer Service Executive

Lawrence Dean Recruitment; Welwyn Garden City; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Ongoing training and development

Varied role with progression

Modern working environment

Supportive team culture

Job summary

INDCORE is seeking a proactive Customer Service Advisor to join a growing team in a fast-paced commercial environment. You will act as a key contact for customers, handling enquiries, processing orders, and supporting account development with colleagues across departments.

The role requires strong communication skills, an energetic customer-focused approach, and the ability to manage multiple priorities while delivering an outstanding experience.

Qualifications

• Previous experience in a customer service, customer support, or sales support role.
• Excellent written and verbal communication skills.
• Professional and confident telephone manner.

Responsibilities

• Deliver exceptional customer service and handle enquiries professionally.
• Process orders and validate pricing, stock, and delivery requirements.
• Collaborate with sales to support account growth and retention.
• Proactively engage customers to identify opportunities and promote campaigns.

Skills

Customer service

Sales support

Communication

Relationship building

Multi-tasking

Attention to detail

Team player

Job description

An exciting opportunity has arisen for a proactive and customer-focused Customer Service Advisor to join a growing and successful business. This is an excellent opportunity for someone with customer service or sales support experience who enjoys building relationships, solving problems, and delivering an outstanding customer experience.

Working as part of a collaborative team, you will act as a key point of contact for customers, managing enquiries, processing orders, and supporting account development. This is a varied role offering the opportunity to make a real impact while developing your skills within a fast-paced commercial environment.

Customer Service Advisor – Job Overview

• Deliver exceptional customer service, ensuring all enquiries are handled professionally and efficiently
• Take ownership of customer queries through to resolution
• Process customer orders accurately and within agreed service levels
• Validate pricing, stock availability, and delivery requirements
• Maintain accurate records of customer interactions and order updates
• Support promotional campaigns through proactive customer communication
• Work closely with the external sales team to support account growth and customer retention
• Proactively contact customers to identify opportunities to increase engagement and sales activity
• Promote new products, services, and current campaigns
• Liaise with internal departments including sales, logistics, and technical teams to ensure a seamless customer experience
• Share customer feedback and insights to support continuous improvement initiatives

Customer Service Advisor – Skills & Experience Required

• Previous experience in a customer service, customer support, or sales support role
• Excellent written and verbal communication skills
• Professional and confident telephone manner
• Strong relationship-building skills and customer-focused approach
• Ability to manage multiple priorities within a fast-paced environment
• Good attention to detail and organisational skills
• Proactive, adaptable, and solutions-focused mindset
• Strong team player with the ability to work collaboratively across departments

Customer Service Advisor – Benefits Offered

• Opportunity to join a growing and successful organisation
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Varied role with scope for progression
• Modern and professional working environment

If you are passionate about delivering exceptional customer service and enjoy building strong relationships with customers and colleagues alike, this Customer Service Advisor role could be the perfect next step in your career.

INDCORE