Customer Service Advisor

Workforce Staffing; Worcester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Full training and ongoing support

Holiday allowance

Workplace pension

Qualifications support

Job summary

Workforce Staffing in Worcester is seeking a confident, customer-focused Sales & Service Advisor to join a growing business. You will deal with customers across live chat and email, guiding them through options and ensuring a professional experience.

This role focuses on combining great customer service with sales in a fast-paced environment, with full training and opportunities to progress. Apply now to join a team where your input makes a difference.

Qualifications

• Excellent verbal and written communication skills.
• Confident, personable and resilient in fast-paced environments.
• Ability to build rapport and understand customer needs.

Responsibilities

• Handle inbound inquiries via live chat and email.
• Convert enquiries and quotations into sales.
• Build rapport quickly and understand each customer needs.
• Explain information, pricing and options clearly.
• Process payments and customer information accurately.
• Follow up outstanding quotations and applications.
• Handle complaints professionally and escalate when required.
• Keep accurate customer records and notes.
• Work towards individual and team sales and service targets.
• Identify potential issues and escalate appropriately.
• Contribute ideas to improve processes and customer experience.

Skills

Building rapport

Communication

Customer service

Sales

Calm under pressure

Attention to detail

Job description

Love talking to people? Great at building rapport? Looking for a role where every day is different?

We’re looking for a confident, customer-focused Sales & Service Advisor to join a growing business.

Whether your background is in hospitality, retail, customer service or sales, if you’re naturally good with people, stay calm under pressure and enjoy getting things done, we’d love to hear from you.

This is a role where great customer service and sales go hand in hand. There’s no hard-sell approach — customers are already looking for a solution. Your job is to understand what they need, guide them through their options and make the experience as straightforward as possible.

The Role

You’ll be dealing with customers across , live chat and email, helping them from their initial enquiry through to completion.

You’ll need to be comfortable working at pace, switching between different types of enquiries and making sure every customer receives a professional and positive experience.

What You’ll Be Doing

• Handling inbound customer enquiries via , live chat and email
• Converting enquiries and quotations into sales
• Building rapport quickly and understanding what each customer needs
• Explaining information, pricing and options clearly
• Processing payments and customer information accurately
• Following up outstanding quotations and applications
• Dealing with amendments, cancellations and general customer queries
• Handling complaints professionally and escalating where required
• Keeping accurate customer records and notes
• Working towards individual and team sales and service targets
• Identifying potential issues and escalating them appropriately
• Contributing ideas to improve processes and the customer experience

What We’re Looking For

We’re looking for someone who is confident, personable and genuinely enjoys dealing with people.

You could currently be working in:

• Hospitality
• Customer service
• Retail
• Telesales
• Inside sales
• Contact centre
• Account management
• Any other fast-paced, customer-facing environment

What matters most is your ability to build rapport, communicate clearly, stay calm under pressure and deliver a great customer experience.

You’ll also need:

• Excellent verbal and written communication skills
• A confident and professional manner
• Strong attention to detail
• The ability to work in a busy, target-driven environment
• Confidence using computer systems and learning new software
• A positive, proactive approach
• The ability to handle challenging conversations professionally

What’s On Offer?

• Competitive basic salary
• Full training and ongoing support
• Support towards relevant qualifications
• Holiday allowance plus bank holidays
• Workplace pension
• The opportunity to join a growing business where your ideas and input can genuinely make a difference

The Person

This role would suit someone who loves working with people, enjoys a bit of pace and wants to combine customer service with sales.

If you’ve built your career in hospitality and are ready to take those customer‑facing skills into a new environment, or you already have sales/customer service experience and want a new challenge, this could be a great next step.