Hospitality Customer Experience Specialist

Pertemps Bond; Coleshill CP; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Holiday entitlement increases to 33

Training & mentoring provided

Modern office environment

Job summary

Pertemps Bond in Coleshill is hiring a Customer Service Advisor to join a friendly team in a fast-paced hospitality-focused role. Work is Monday–Friday, 7.5 hours per day, with a start time as early as 7:00am and a latest finish of 6:30pm.

The role involves acting as the go-to contact for hospitality clients, handling queries, processing orders, and coordinating with logistics to resolve issues. A minimum of 12 months in customer care or similar is required and full training will be provided.

Qualifications

• At least 12 months experience in customer care, contact centre, inbound complaint & query handling or order processing.

Responsibilities

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Skills

Clear communicator

Customer service

Problem solving

Job description

Pertemps Bond in Coleshill is hiring a Customer Service Advisor to join a friendly team in a fast-paced hospitality-focused role. Work is Monday–Friday, 7.5 hours per day, with a start time as early as 7:00am and a latest finish of 6:30pm.

The role involves acting as the go-to contact for hospitality clients, handling queries, processing orders, and coordinating with logistics to resolve issues. A minimum of 12 months in customer care or similar is required and full training will be provided.