Customer Experience Specialist — Branch & Phone Support

Banco Santander SA; Perth; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension—8% employer contribution (up-t

Discretionary bonus 8% of salary

Healthcare benefits

Job summary

Santander UK is seeking a Customer Experience Advisor for the Perth Branch, working 35 hours per week on a rota basis from 8am to 6pm, Monday to Saturday. You will be the friendly face and voice, helping customers with transactions, technology, and fraud protection, in a fast-paced, multi-skilled environment.

The role requires strong customer service skills, clear communication, and a flexible approach. Competitive salary, pension, and benefits are provided as part of a supportive team.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Telephone support

Relationship building

Flexibility

Job description

Santander UK is seeking a Customer Experience Advisor for the Perth Branch, working 35 hours per week on a rota basis from 8am to 6pm, Monday to Saturday. You will be the friendly face and voice, helping customers with transactions, technology, and fraud protection, in a fast-paced, multi-skilled environment.

The role requires strong customer service skills, clear communication, and a flexible approach. Competitive salary, pension, and benefits are provided as part of a supportive team.