Customer Experience Advisor — Retail Banking (Glasgow)

Santander; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Annual leave increasing with service

Private healthcare benefits

Pension contribution programme

Death-in-service & income protection

Job summary

Santander Glasgow RG Branch is seeking a Customer Experience Advisor to support customers in-branch and via phone. The role involves handling everyday transactions, assisting customers with technology in the banking hall, and preventing fraud.

You’ll work on a rota across 35 hours weekly, Monday to Saturday, with a collaborative branch team supporting your development. You’ll thrive in a flexible, multi-skilled environment, engaging with customers, building relationships, and contributing to a

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background.
• Ability to communicate effectively to understand customer needs.
• Willingness to go above-and-beyond for customers; flexible, can-do approach.
• Effective teamwork with flexibility to cover a broad range of activities.
• Open to taking on activities outside of standard expectations as business needs change.
• Ability to grow, adapt and change with business priorities.

Responsibilities

• Be the first point of contact for customers in-branch or by phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer calls into the contact centre.
• Build relationships and find practical solutions for customers.
• Develop knowledge of Santander's services and products to help customers.
• Identify opportunities to further improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexible work approach

Proactive problem solving

Adaptability

Job description

Santander Glasgow RG Branch is seeking a Customer Experience Advisor to support customers in-branch and via phone. The role involves handling everyday transactions, assisting customers with technology in the banking hall, and preventing fraud.

You’ll work on a rota across 35 hours weekly, Monday to Saturday, with a collaborative branch team supporting your development. You’ll thrive in a flexible, multi-skilled environment, engaging with customers, building relationships, and contributing to a