Customer Experience Pro - Branch & Contact Center

Banco Santander SA; Bury; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible allowance

Discretionary bonus

Holiday 25 days

Job summary

Santander UK in Bury is hiring a Customer Experience Advisor to serve customers in-branch and over the phone. You will handle transactions, assist with queries, and build relationships while learning our range of services. You’ll work as part of a multi-skilled team with a flexible, can-do attitude.

This role offers a 35-hour week on a rota basis, competitive pay, and a benefits package designed to support your wellbeing and career development within Santander UK.

Qualifications

• Proven ability to deliver outstanding customer service in person or by phone.
• Strong communication to understand customer needs.
• Willingness to go above and beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and servicing queries.
• Answer customer calls into the contact centre and provide solutions.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Job description

Santander UK in Bury is hiring a Customer Experience Advisor to serve customers in-branch and over the phone. You will handle transactions, assist with queries, and build relationships while learning our range of services. You’ll work as part of a multi-skilled team with a flexible, can-do attitude.

This role offers a 35-hour week on a rota basis, competitive pay, and a benefits package designed to support your wellbeing and career development within Santander UK.