Customer Experience Advisor: Branch & Phone Support

Banco Santander SA; Inverness; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

8% discretionary bonus

25 days holiday + bank holidays

Pension contributions up to 12.5%

Healthcare benefits

Job summary

Santander Inverness is hiring a Customer Experience Advisor to provide friendly service in-branch and over the phone. The 35-hour week, rota’d Monday to Saturday, 8am–6pm, makes you the face of Santander and a trusted guide for customers with transactions, tech help, and fraud protection.

You will grow knowledge of services, develop relationships, and contribute to a multi-skilled team. If you value customer care and variety, this role offers a comprehensive benefits package and growth potential

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Ability to communicate effectively with customers to understand their needs.
• Willingness to go above and beyond for customers.
• Strong teamwork and flexible, can-do approach to work.
• Open to a broad range of activities beyond standard expectations.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and identify solutions for customers.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Adaptability

Job description

Santander Inverness is hiring a Customer Experience Advisor to provide friendly service in-branch and over the phone. The 35-hour week, rota’d Monday to Saturday, 8am–6pm, makes you the face of Santander and a trusted guide for customers with transactions, tech help, and fraud protection.

You will grow knowledge of services, develop relationships, and contribute to a multi-skilled team. If you value customer care and variety, this role offers a comprehensive benefits package and growth potential