Branch & Phone Customer Experience Specialist

santander; Penzance; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

Voluntary healthcare benefits

Pension with employer contribution

Discretionary bonus up to 8% of salary

£500 flexible benefit allowance

Job summary

Santander UK in Penzance is seeking a Customer Experience Advisor to join our branch team. The role covers in-branch and telephony support, helping customers with transactions, questions, and digital aid, while building relationships and solving problems.

You will contribute to improving customer experience and knowledge of our products, working a varied, multi-skilled schedule in a supportive team environment. The role requires flexibility and a proactive attitude.

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Above and beyond

Teamwork

Flexibility

Adaptability

Job description

Santander UK in Penzance is seeking a Customer Experience Advisor to join our branch team. The role covers in-branch and telephony support, helping customers with transactions, questions, and digital aid, while building relationships and solving problems.

You will contribute to improving customer experience and knowledge of our products, working a varied, multi-skilled schedule in a supportive team environment. The role requires flexibility and a proactive attitude.