Customer Experience Specialist (Automotive)

Percepta; Basildon; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A global customer service provider is seeking a Customer Experience Specialist in Basildon, UK. You will engage with Commercial Vehicle customers, resolve inquiries, and create a memorable customer experience. The role requires effective communication skills and previous customer service experience. Additionally, enjoy a hybrid work model with comprehensive benefits, including annual leave, pension, and medical insurance.

Benefits

22 days annual leave plus bank holidays

Contributory pension scheme

Private Medical Insurance

Cycle to work scheme

Free On-site parking

Qualifications

• Enjoy talking to people and making their day easier.
• Natural communicator, with great attention to detail.
• Experience in customer service or a contact center.

Responsibilities

• Be the first point of contact for customers across the UK.
• Deliver a friendly and efficient customer experience.
• Document cases in the CRM system.

Skills

Customer service experience

Communication skills

Multi-tasking

Tech savvy

Job description

Overview

Location - Dunton, Essex, SS15

Full Time - Permanent (37.5 hours a week on a weekly rolling rota basis)

Hybrid - 2 days in the office / 3 days at home

Onsite Training - Paid 5 week training induction and IT equipment provided.

Start Date - Monday 20th October 2025.

No sponsorship available – applicants must have the right to work in the UK.

Love helping people and solving problems? This role is for you. We’re looking for Customer Experience Specialists who enjoy building real connections with people, problem-solving on the spot, and being the voice of support for a globally recognised automotive brand.

What You’ll Be Doing

You’ll be the first point of contact for Commercial Vehicle and Fleet customers across the UK, helping them with general enquiries, product and technical questions, and most importantly, resolving post-sales issues with care and professionalism.

During a Typical Day, You’ll

• Deliver a friendly, knowledgeable, and efficient customer experience via phone, email, and chat
• Act as a go-to expert on vehicle products, services, and support resources
• Build trust by listening, understanding, and following through on customer needs
• Liaise with dealerships, technical support, and internal teams to ensure issues are resolved
• Document cases in our CRM system and ensure updates are timely and accurate
• Use tools like service plans and goodwill options to keep customers happy
• Participate in customer-focused campaigns or service improvement projects
• Stay calm, professional, and positive even when things get tough

What You Bring To The Role

• Genuinely enjoy talking to people and making their day easier
• A natural communicator, both written and verbal, with great attention to detail
• Experience in customer service or a contact center
• Can juggle multiple tasks and priorities while staying cool under pressure
• Tech savvy, comfortable with MS Office, email, and can quickly learn new systems
• Team player who jumps in to support colleagues and solve problems together

What You Can Expect

• 22 days annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
• Company pension
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical and Insurance and discounted dental scheme
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Free On-site parking

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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