Customer Experience Shift Leader

Tebay Services; Penrith; On-site; GBP 22,000 - 30,000; Full time

Job summary

Tebay Services' Farmshop is seeking a Service Leader to oversee daily shifts, ensuring the team delivers the best service to customers and upholds brand standards. This hands-on, customer-facing role requires leading a high-volume environment with a positive, can-do approach while championing our producers and the unique experience we are known for.

You will motivate and manage colleagues, support onboarding and training, and maintain consistency in procedures and customer care.

Qualifications

• Experience leading a team in a fast-paced, high-volume retail environment.
• Strong communication and a can-do attitude.
• Passion for farmshop products and producer storytelling.

Responsibilities

• Effectively lead your shift, deploying colleagues to meet customer demand and respond to issues as required.
• Ensuring the team are delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Job description

Tebay Services' Farmshop is seeking a Service Leader to oversee daily shifts, ensuring the team delivers the best service to customers and upholds brand standards. This hands-on, customer-facing role requires leading a high-volume environment with a positive, can-do approach while championing our producers and the unique experience we are known for.

You will motivate and manage colleagues, support onboarding and training, and maintain consistency in procedures and customer care.