Service Leader - Tebay South Kitchen

Tebay Services; Penrith; On-site; GBP 30,000 - 46,000; Full time

Job summary

Tebay Services is seeking a Service Leader for our catering department. In this hands-on, customer-facing role, you will lead shifts, manage a high-volume environment, and champion our home-made products to deliver the unique and delightful experience we are known for.

You will supervise team members, ensure excellent service and brand standards, and be involved in training new colleagues through inductions and refresher trainings.

Qualifications

• Experience leading a team in catering or fast-paced environments.
• Strong communication and a can-do attitude.
• Commitment to brand standards and quality service.

Responsibilities

• Effectively leading your shift and deploying colleagues to meet demand.
• Deliver excellent customer service and uphold brand standards.
• Ensure daily and weekly procedures are followed and standards maintained.
• Support training of new colleagues through induction and refreshers.

Skills

Team leadership

Customer service

Fast-paced

Brand standards

Job description

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands‑on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will include;

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experienceof leading a team in a fast paced, high volume catering environment wouldbe an advantage although we'd also be interested to hear from those withexperience in catering looking to take a step up to a Service Leaderposition.