Service Leader - Farmshop

Tebay Services; Penrith; On-site; GBP 22,000 - 30,000; Full time

Job summary

Tebay Services' Farmshop is seeking a Service Leader to oversee daily shifts, ensuring the team delivers the best service to customers and upholds brand standards. This hands-on, customer-facing role requires leading a high-volume environment with a positive, can-do approach while championing our producers and the unique experience we are known for.

You will motivate and manage colleagues, support onboarding and training, and maintain consistency in procedures and customer care.

Qualifications

• Experience leading a team in a fast-paced, high-volume retail environment.
• Strong communication and a can-do attitude.
• Passion for farmshop products and producer storytelling.

Responsibilities

• Effectively lead your shift, deploying colleagues to meet customer demand and respond to issues as required.
• Ensuring the team are delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Job description

As a Service Leader in our Farmshop you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer and champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will include;

• Effectivelylead your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer deomand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as the ability to deliver high standards of excellenceExperience of leading team in a fast paced, high volume retail environment would be an advantage although we'd also be intereted to hear from those with experience in retail looking to take a step up to a Service Leader position.