Customer Experience & Service Advisor

TrustFord; Aberdeen City; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive company in Aberdeen is seeking a Customer Service Advisor to join their friendly team. The role requires excellent communication skills, a strong background in customer service, and an ability to work within tight deadlines. Successful candidates will participate in a comprehensive training program, enjoy 33 days of annual leave, and have access to various benefits including a performance-related bonus. If you're a team player with a commitment to customer care, this could be the role for you.

Benefits

Industry leading package

33 days annual leave

Bonus payments based on performance

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

1 day to volunteer for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Experience in a selling/customer service environment is essential.
• Ability to work to deadlines.
• Demonstrate drive, commitment, and enthusiasm.

Responsibilities

• Provide excellent customer service and support.
• Work collaboratively with the team.
• Contribute to maintaining high standards in customer care.

Skills

Excellent communication skills

Customer service experience

Organizational skills

Ability to handle sensitive information

Job description

A leading automotive company in Aberdeen is seeking a Customer Service Advisor to join their friendly team. The role requires excellent communication skills, a strong background in customer service, and an ability to work within tight deadlines. Successful candidates will participate in a comprehensive training program, enjoy 33 days of annual leave, and have access to various benefits including a performance-related bonus. If you're a team player with a commitment to customer care, this could be the role for you.