Customer Experience Researcher

Castle Employment Agency Ltd; Malton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading employment agency in Malton is seeking a Customer Experience Researcher for a 3-week temporary position. The role involves engaging with customers to complete feedback questionnaires and updating their contact details. Candidates must be confident conversing with various people and have their own transport. This role provides an opportunity to be part of a friendly, supportive team in a respected business.

Qualifications

• Must be able to drive and have own transport.
• Confidently engage with various people.
• Experience with customer feedback is a plus.

Responsibilities

• Call customers to complete a questionnaire.
• Use a dialler to make calls and type responses.
• Update and verify contact details.

Skills

Confident communication skills

Ability to follow a script

Multi-tasking skills

Job description

Are you confident speaking with people and capturing their feedback in a friendly, engaging way?

This Customer Service role offers the chance to work with a leading, global business in their Customer Experience team on a client feedback project that takes place twice a year, helping them better understand and improve their client relationships.

This is a temporary role for a 3-week period, requiring an immediate start. Based in Sherburn, between Scarborough and Malton, you will need to be able to drive and have your own transport.

The Customer Experience Researcher role will involve:

• Calling customers to complete a customer experience questionnaire
• Using a dialler to make calls, asking questions and typing up responses as you go
• Updating and verifying contact details, including email and phone numbers
• Speaking with both UK and international companies
• Working across two easy-to-use systems to record and manage information

We’re looking for people who are confident speaking with various people with a mature approach, the ability to follow a script while still sounding natural and engaging and are comfortable multi-tasking.

If you enjoy speaking to people and capturing their feedback in a professional yet personable way, this is a great opportunity to join a respected business and be part of a friendly, supportive team.