Customer Experience Programme Lead

Deliveroo; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A fast-growing technology company in the UK is seeking a Programme Manager to enhance customer experience. This role involves managing cross-functional projects, improving operational efficiency, and delivering high-quality outcomes. Candidates should have a proven background in project delivery and strong analytical and communication skills. The position offers various benefits and focuses on a diverse workplace culture.

Benefits

Healthcare benefits

Generous annual leave

Parental leave

Qualifications

• Proven experience delivering multi-stakeholder projects in a fast-paced environment.
• Strong organisational skills to manage plans and track risks.
• Clear communicator able to present updates effectively.

Responsibilities

• Manage day-to-day delivery of programmes to improve service quality.
• Coordinate cross-functional teams to ensure alignment on project goals.
• Track impact metrics and prepare project documentation.

Skills

Project Management

Stakeholder Management

Analytical Thinking

Communication

Collaboration

Job description

A fast-growing technology company in the UK is seeking a Programme Manager to enhance customer experience. This role involves managing cross-functional projects, improving operational efficiency, and delivering high-quality outcomes. Candidates should have a proven background in project delivery and strong analytical and communication skills. The position offers various benefits and focuses on a diverse workplace culture.