Customer Experience Pro — Retail & Engagement

SINGAPORE POOLS (PRIVATE) LIMITED.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading betting service provider in the United Kingdom seeks a passionate and professional Customer Experience Officer to join their team. The successful candidate will engage with customers, support various initiatives, and assist with enquiries related to SPPL's products and services. The role requires strong communication skills, the ability to work independently, and a minimum of GCE O' Level. This position offers competitive salaries and various benefits including medical insurance.

Benefits

Competitive salaries

Staggered working hours

Medical Insurance

Qualifications

• Minimum GCE O' Level with relevant experience in hospitality, sales or customer service preferred.
• Ability to talk and sell to customers.
• Strong interpersonal and communication skills.
• Digital savvy with knowledge of digital applications.
• Good team player and able to work independently with minimal guidance.
• Willing to work shift hours, weekends, and public holidays.

Responsibilities

• Engage or assist walk-in customers at retail sales points.
• Provide support for divisional or corporate initiatives.
• Share features and functions of SPPL's offerings with customers.
• Assist with customer enquiries as a one-stop touch point.

Skills

Soft-selling skills

Interpersonal skills

Communication skills

Digital application knowledge

Education

GCE O' Level

Job description

A leading betting service provider in the United Kingdom seeks a passionate and professional Customer Experience Officer to join their team. The successful candidate will engage with customers, support various initiatives, and assist with enquiries related to SPPL's products and services. The role requires strong communication skills, the ability to work independently, and a minimum of GCE O' Level. This position offers competitive salaries and various benefits including medical insurance.