Customer Experience Pro – Flexible Shifts, Training

Co-op Group; Bromley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail cooperative in Bromley is seeking a Customer Team Member to provide exceptional service and support to customers. The role requires great people skills and flexibility to work various shifts. Key responsibilities include responding to queries, ensuring store safety, and supporting community activities. The position offers 31 days holiday, a pension with up to 10% contributions, and a 30% discount on all products. Join us to be part of a diverse and inclusive team that prioritizes customer care.

Benefits

31 days holiday

Pension with 10% employer contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Full, paid training

Employee assistance service

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Flexible to work a range of different shifts.
• A genuine care for the needs of customers and members.

Responsibilities

• Provide friendly and thoughtful service by responding to queries.
• Support store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal by keeping shelves stocked.
• Help introduce new products and services in a natural way.
• Get involved in community activities and events.

Skills

Great people skills

Positive approach to change and problem-solving

Genuine care for customers and members

Flexibility to work different shifts

Job description

A leading retail cooperative in Bromley is seeking a Customer Team Member to provide exceptional service and support to customers. The role requires great people skills and flexibility to work various shifts. Key responsibilities include responding to queries, ensuring store safety, and supporting community activities. The position offers 31 days holiday, a pension with up to 10% contributions, and a 30% discount on all products. Join us to be part of a diverse and inclusive team that prioritizes customer care.