Customer Experience Advisor — Branch & Phone Support

Santander; Aylesbury; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

£25,950 starting salary

£500 flexible benefit allowance

8% discretionary bonus

25 days holiday

Healthcare benefits

Pension contributions

Staff discounts

Volunteering opportunities

Job summary

Santander UK is seeking a Customer Experience Advisor for the Aylesbury branch. The role involves acting as the first point of contact for customers in-branch or by phone, handling transactions, resolving queries, and helping customers with products and services.

You will be part of a close-knit team, with a flexible, multi-skilled approach and opportunities to learn and grow within Retail Banking. The position requires a customer-focused mindset and willingness to work on a rota across Monday

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor for the Aylesbury branch. The role involves acting as the first point of contact for customers in-branch or by phone, handling transactions, resolving queries, and helping customers with products and services.

You will be part of a close-knit team, with a flexible, multi-skilled approach and opportunities to learn and grow within Retail Banking. The position requires a customer-focused mindset and willingness to work on a rota across Monday