Customer Experience Advisor – Branch & Call Center (FTC)

Santander UK plc.; Bedford; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Starting salary £25,000 + £500 flex

Discretionary bonus 8% of salary

25 days' holiday + bank holidays (26/5

Voluntary healthcare benefits

Pension contribution 8%

Staff discounts and wellbeing options

Job summary

Santander UK plc is seeking a Customer Experience Advisor for our Bedford branch, on a 31.5-hour rota basis from 8am to 6pm, Monday to Saturday. This 12-month fixed-term contract role involves greeting customers, handling transactions, assisting with questions, and supporting fraud prevention efforts.

You’ll join a close-knit branch team, bringing strong customer service and communication skills, with a flexible, multi-tasking approach to work to cover a variety of duties.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Adaptability

Problem solving

Job description

Santander UK plc is seeking a Customer Experience Advisor for our Bedford branch, on a 31.5-hour rota basis from 8am to 6pm, Monday to Saturday. This 12-month fixed-term contract role involves greeting customers, handling transactions, assisting with questions, and supporting fraud prevention efforts.

You’ll join a close-knit branch team, bringing strong customer service and communication skills, with a flexible, multi-tasking approach to work to cover a variety of duties.