Customer Experience Advisor — Branch Banking

Banco Santander SA; Worksop, Retford; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8%)

Pension contributions

Staff product discounts

Generous holiday entitlement

Job summary

Santander UK is seeking a Customer Experience Advisor for Worksop & Retford Twinned Site. You will handle in-branch and phone enquiries, process transactions, and help customers with products while maintaining high service standards. You’ll join a multi-skilled team on a 35-hour rota, with shifts 8am–6pm across two locations.

The role emphasizes listening, problem-solving and proactive service, supported by comprehensive training and a commitment to customer care.

Qualifications

• Proven ability to deliver outstanding customer service in person or by phone.
• Clear communication to understand customer needs.
• Desire to go above and beyond for customers.
• Flexible, can-do approach with teamwork.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer calls to our contact centre.
• Build relationships and find solutions.
• Develop knowledge of Santander services and products.
• Identify ways to improve the customer experience.

Skills

Customer service

Communication

Team player

Adaptable

Job description

Santander UK is seeking a Customer Experience Advisor for Worksop & Retford Twinned Site. You will handle in-branch and phone enquiries, process transactions, and help customers with products while maintaining high service standards. You’ll join a multi-skilled team on a 35-hour rota, with shifts 8am–6pm across two locations.

The role emphasizes listening, problem-solving and proactive service, supported by comprehensive training and a commitment to customer care.