Customer Experience Advisor - Banking Branch Support

Santander; Sefton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Pension scheme

Healthcare benefits

Staff product discounts

Job summary

Santander is recruiting a Customer Experience Advisor for Southport, part of Retail Banking. The role involves assisting customers with transactions, providing support in-branch, and handling inquiries by phone, with a focus on delivering exceptional service in a multi-skilled, fast-paced environment.

You’ll be part of a collaborative team, flexibly supporting various duties across the branch to meet customer needs and protect their interests. Flexibility and strong communication are essential.

Qualifications

• Proven ability to deliver outstanding customer service in face-to-face or telephony settings.
• Strong communication skills to understand customer needs.
• Desire to go above and beyond for customers; flexible in approach.
• Effective teamwork with a can-do attitude.
• Willingness to take on a broad range of activities beyond core duties.
• Ability to adapt to changing priorities and demands.

Responsibilities

• Be the first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions and servicing queries.
• Answer calls into the contact centre.
• Build relationships and identify customer solutions.
• Develop knowledge of Santander services and products.
• Identify ways to continuously improve the customer experience.

Skills

Customer service

Phone support

Face-to-face service

Communication

Teamwork

Adaptability

Job description

Santander is recruiting a Customer Experience Advisor for Southport, part of Retail Banking. The role involves assisting customers with transactions, providing support in-branch, and handling inquiries by phone, with a focus on delivering exceptional service in a multi-skilled, fast-paced environment.

You’ll be part of a collaborative team, flexibly supporting various duties across the branch to meet customer needs and protect their interests. Flexibility and strong communication are essential.