Customer Experience Advisor - Branch Banking

Santander; Greater London; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary bonus (8% of salary)

Job summary

Santander UK is seeking a Customer Experience Advisor at the Hammersmith Branch. You will be the friendly face and voice for customers, handling transactions, helping with technology in-branch, and supporting customers by phone.

The role is 35 hours per week on a rotating schedule, Monday to Saturday, with a 12-month fixed-term contract. You’ll work in a busy, supportive branch team, focusing on delivering an excellent customer experience, solving problems, and growing knowledge of Santander

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Adaptability

Flexibility

Problem solving

Job description

Santander UK is seeking a Customer Experience Advisor at the Hammersmith Branch. You will be the friendly face and voice for customers, handling transactions, helping with technology in-branch, and supporting customers by phone.

The role is 35 hours per week on a rotating schedule, Monday to Saturday, with a 12-month fixed-term contract. You’ll work in a busy, supportive branch team, focusing on delivering an excellent customer experience, solving problems, and growing knowledge of Santander