Customer Experience & Operations Manager

Reeta Vickers Recruitment; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a skilled Team Leader for the hospitality sector. The ideal candidate will drive performance by leading a team of 6 administrators, ensuring high-quality service delivery and effective communication. Responsibilities include managing workflows, conducting performance reviews, and providing ongoing training for new staff. The role requires exceptional organisational skills and the ability to handle complex queries with diplomacy. Competitive salary and career development opportunities offered.

Responsibilities

• Lead and develop a team of 6 administrators with clear expectations and service standards.
• Manage daily workflow across calls, emails, and tickets.
• Deliver regular 1:1s, coaching, performance reviews, and onboarding/training for new staff.

Skills

Customer service leadership

Organisational skills

Communication skills

Digital systems proficiency

Attention to detail

Analytical skills

Prioritisation

Job description

A leading recruitment agency is seeking a skilled Team Leader for the hospitality sector. The ideal candidate will drive performance by leading a team of 6 administrators, ensuring high-quality service delivery and effective communication. Responsibilities include managing workflows, conducting performance reviews, and providing ongoing training for new staff. The role requires exceptional organisational skills and the ability to handle complex queries with diplomacy. Competitive salary and career development opportunities offered.