Customer Experience Manager

Nuffield Health; Norwich; On-site; GBP 38,000 - 45,000; Full time

Job summary

A UK charity focused on wellbeing is seeking a Customer Experience Manager in Norwich. In this full-time role, you will define the customer experience strategy, ensuring customers are at the heart of decision-making. Responsibilities include setting experience standards, collaborating with stakeholders, and understanding customer trends. Candidates should have an honours degree and skills in customer experience design. This position offers a salary of up to £45,000 and a range of benefits including free gym membership.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Demonstrable knowledge and experience in Customer experience.
• Good understanding of customer experience trends and segmentation.

Responsibilities

• Define the customer experience strategy.
• Set standards for customer experience across the customer journey.
• Liaise with stakeholders to support performance outcomes.
• Drive key commercial lines across the Wellbeing Centre.

Skills

Collaborative teamwork

Influential communication

Customer Journey design

Understanding customer trends

Education

Honours degree or equivalent

Job description

Customer Experience Manager

Mooregate | Management | Permanent | Full Time

40 hours per week

Up to £45,000 per annum

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award‑winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.

As our Customer Experience Manager you will;

• Set standards for customer experience across the whole customer journey
• Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format
• Set measurement framework for lead and lag indicators of customer experience
• Liaise with stakeholders across the business in support of key performance outcomes
• Drive key commercial lines across the Wellbeing Centre
• Deputise for the General Manager

To be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having;

• Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.
• Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.
• Good understanding of developing trends in customer experience, expectations and segmentation.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.