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Customer Experience Manager

Robert Walters UK

London

Hybrid

GBP 35,000 - 36,000

Full time

29 days ago

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An established industry player is seeking a Client Experience Manager to enhance client engagement across various sectors. This role involves delivering training sessions, managing client accounts, and identifying growth opportunities. With a focus on proactive client relations and problem-solving, the position offers a competitive salary and benefits, including a stake in the company and professional development opportunities. Join a dynamic team dedicated to helping clients succeed with a leading data platform, where your contributions will make a significant impact.

Substantial options scheme

Ongoing training and development

MacBook and required equipment

Counselling and wellbeing benefits

Season ticket loans

Cycle scheme

University graduate with outstanding communication and organizational skills.
Proactive mindset and fluency in German are essential for this role.

Deliver engaging training sessions to help clients maximize platform use.
Manage multiple client accounts to ensure high satisfaction levels.

Outstanding communication abilities

Emotional intelligence

Organization

Proactive mindset

German fluency

Customer service experience

University graduate

Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. As we continue to expand, we're looking for a Client Experience Manager to help our diverse client base get maximum value from our data platform.

Day-to-day, your responsibilities will include:

Delivering engaging training sessions to help clients navigate and maximize our platform's potential.
Building strong relationships with clients across various sectors, from banking to government.
Managing multiple client accounts and ensuring consistently high satisfaction levels.
Identifying opportunities for account growth and platform enhancement.
Supporting client retention through proactive engagement and problem-solving.

We're looking for a university graduate with:

People skills: Outstanding communication abilities and natural emotional intelligence.
Organization: Strong ability to manage multiple priorities and client relationships.
Proactive mindset: Self-motivated approach to work and client success.
German fluency: Ability to support our growing German market.
Service experience: Background in customer service, hospitality, or teaching.

We're offering a competitive package (£26k + £1k bonus) with benefits including:

A stake in the company: Substantial options scheme.
Professional development: Ongoing training and development.
The latest tech: MacBook and required equipment.
Health and wellness: Counselling and wellbeing benefits.
Travel support: Season ticket loans and cycle scheme.

About the job:

Contract Type: FULL_TIME

Focus: Account Management

Industry: Admin and Secretarial

Workplace Type: Hybrid

Experience Level: Associate

Location: London

Salary: £35,000 - £36,000 per annum

Job Reference: SMFLG3-A8C97FB6

Date posted: 11 March 2025

Consultant: Savannah McCabe

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.

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