Customer Experience Leader - Drive Store Ops & Team

Sainsbury's Supermarkets Ltd; Leicester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Leicester seeks a Customer Experience Manager to enhance the customer journey and lead a high-performing team. This role includes managing the checkout operations and ensuring a seamless experience throughout the store. Candidates must have a strong background in retail and operational leadership, a focus on customer satisfaction, and the ability to coach others in achieving high performance. The position offers various benefits including discounts, bonuses, and wellness support.

Benefits

10% discount card after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching up to 7.5%

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Track record of delivering exceptional customer experiences with coaching evidence.
• Experience in a dynamic, customer-facing environment leading teams.
• Management experience in a high-volume operational setting.

Responsibilities

• Lead overall customer experience from checkout to back of house.
• Manage front-end checkout operations ensuring customer satisfaction.
• Oversee operations of the petrol station when applicable.

Skills

Leadership in dynamic environments

Customer obsession

KPI performance management

People management

Operational oversight

Job description

A leading retail company in Leicester seeks a Customer Experience Manager to enhance the customer journey and lead a high-performing team. This role includes managing the checkout operations and ensuring a seamless experience throughout the store. Candidates must have a strong background in retail and operational leadership, a focus on customer satisfaction, and the ability to coach others in achieving high performance. The position offers various benefits including discounts, bonuses, and wellness support.