Customer Experience Leader

McDonald’s; Thornhill; On-site; GBP 18,000 - 26,000; Full time

Job summary

A well-known fast-food chain is seeking a Maintenance Person in Thornhill, England. You'll be responsible for maintaining landscaping, completing small equipment repairs, and ensuring the restaurant operates efficiently. The role requires confidence in working with contractors and maintaining high service standards. Benefits include holiday pay, meal allowance, employee discounts, and above-national minimum wage. Join the team to deliver an exceptional customer experience while supporting overall store management.

Benefits

Holiday pay and service awards

Meal allowance

Employee discounts from top brands

Premium shift pay

Above-national minimum wage

Mental health and wellbeing support

Qualifications

• Confident in dealing with external contractors and the restaurant team.
• Understand the importance of maintaining high standards of quality, service, and cleanliness.
• Maintain high energy levels while working efficiently and productively.
• Ability to work in a fast-moving, high-energy environment.

Responsibilities

• Maintain outside landscaping, painting and varnishing, and parking facilities.
• Complete non-electrical small equipment repairs and maintenance.
• Organise the acceptance and rotation of food products.
• Assist the restaurant management team in operating the store efficiently.
• Work with external contractors to ensure repairs with minimal disruption.
• Support the restaurant team by demonstrating high enthusiasm standards.

Skills

Working with external contractors

Maintaining high standards

Efficiency and productivity

Ability to work in a fast-paced environment

Job description

Join us as a Maintenance Person and you'll become part of a team that works together to provide the best customer experience.

Responsibilities

• Maintain outside landscaping, painting and varnishing, and parking facilities.
• Complete non‑electrical small equipment repairs and maintenance.
• Organise the acceptance and rotation of food products.
• Assist the restaurant management team in operating the store efficiently by keeping equipment and the building in prime condition.
• Work with external contractors to ensure repairs are carried out with minimal disruption to customers.
• Support the restaurant team by demonstrating enthusiasm for high standards in all areas of the restaurant, inside and out.

Qualifications

• Confident in dealing with external contractors and the restaurant team.
• Understand the importance of maintaining high standards of quality, service, and cleanliness.
• Maintain high energy levels while working efficiently and productively.
• Ability to work in a fast‑moving, high‑energy environment and support the restaurant management team.

Benefits

• Holiday pay and service awards.
• Meal allowance.
• Employee discounts from top high‑street and online brands.
• Premium shift pay (extra pay for nights between midnight and 5 am).
• Above‑national minimum wage and comprehensive benefits including holiday and sick pay.
• Support with wellbeing, counselling, mental health resources, life management and medical guidance.